We are currently in the midst of an AI revolution that has the potential to redefine the way we work. AI technologies are rapidly advancing and are poised to significantly boost productivity and efficiency across various industries.

AI, once a concept from science fiction, is now an integral part of our daily lives. Its transformative power spans industries such as healthcare, finance, manufacturing, and entertainment. It automates tasks, enhances decision-making processes, and extracts valuable insights from vast datasets, leading to cost savings and enabling humans to focus on creativity and innovation.

In this AI-driven era, we're witnessing a shift from AI as a tool to AI as a collaborative partner, augmenting human capabilities. Embracing AI's transformative potential opens doors to new possibilities, where our only limitation is our imagination.

Atlassian, a pioneer in the field of AI, has been utilizing machine learning to enhance the user experience of its products. This includes personalized search results and recommendations, making work more efficient than ever before. At the Team '23 customer and user conference, Atlassian unveiled its latest AI technologies, which are now being integrated into all Atlassian Cloud products. In this article, we'll explore the incredible possibilities that AI brings to the world of Jira Service Management.

A Virtual Team Member for Enhanced Collaboration

Atlassian Intelligence introduces a virtual team member designed to boost collaboration and efficiency within your teams. Developed in partnership with OpenAI, this AI technology is seamlessly integrated into the Atlassian platform, forming the technological backbone of its Cloud products.

With over two decades of experience supporting software, IT, and business teams in their work, Atlassian has gathered invaluable insights into how teams utilize their products. This knowledge is the foundation for the Teamwork Graph, which categorizes teamwork into two primary types: service-based and project-based work.

Service-based work involves handling incoming requests and employing specific workflows and data to resolve issues, while project-based work entails managing projects from inception to delivery, using roadmaps, plans, tasks, goals, and documentation. Through the utilization of large-scale language models, Atlassian Intelligence analyzes an organization's collaborative patterns and constructs a customized Teamwork Graph, enhancing it with context and data from third-party apps.

Boosting Productivity Through AI

Atlassian Intelligence employs generative AI technologies from OpenAI to generate, summarize, and extract information from content. This opens up numerous opportunities for teams, including:

• Marketing teams can request Atlassian Intelligence to draft product announcement tweets.

• Meeting notes can be quickly transformed into decisions and action steps.

• Developers can instruct the AI to create test plans for Jira product updates.

• Product Owners can seek guidance on testing operating systems for updates.

In today's service management landscape, speed is paramount. Employees and customers alike expect swift responses and efficient solutions. Atlassian Intelligence acts as a 24/7 virtual teammate, offering instant assistance when teams need it most.

The virtual agent in Jira Service Management automates support interactions within Slack and Microsoft Teams, providing help without leaving your preferred collaboration tools. It eliminates repetitive support requests, allowing teams to concentrate on critical tasks. Setting up a virtual agent is straightforward and requires no programming.

Powered by Atlassian Intelligence, the virtual agent can:

• Resolve queries using knowledge base articles and answer follow-up questions.

• Summarize activities into help requests for faster assignment to human agents.

• Create comprehensive responses to alleviate customer stress during hectic situations.

Moreover, Atlassian Intelligence helps Ops and Support teams by:

• Identifying previously resolved or related issues for faster problem resolution.

• Recommending relevant knowledge base articles and pages for quicker issue resolution.

Learning on the Fly

As organizations expand, their institutional knowledge and the volume of specific terms, acronyms, and internal systems also grow. Achieving a common understanding across the organization becomes increasingly challenging.

Atlassian Intelligence offers an on-demand dictionary with company-specific context. Users can highlight a term and query the system, receiving a definition with sources, relevant experts, and context based on the Team Graphs.

Answers to All Your Questions

The AI in Atlassian products understands natural language and assists users in various scenarios, such as:

• Answering questions about institutional information and policies.

• Utilizing Jira Query Language (JQL) to find tasks in Jira products.

• Generating insights and visualizing information across Atlassian products without SQL knowledge.

Collaboration Elevated

Atlassian Intelligence elevates collaboration in Confluence, Jira, and Jira Service Management, enhancing efficiency, information retrieval, and project delivery.

If you're seeking expert support for your journey to the cloud, we're an Atlassian Solution Provider with extensive migration experience. Contact us for assistance.

Incorporating AI into your Jira Service Management can revolutionize the way your teams collaborate, respond to queries, and deliver exceptional service. As AI-powered virtual agents become an integral part of your workflow, you'll experience enhanced productivity and customer satisfaction. Stay ahead of the curve with Atlassian Intelligence's cutting-edge AI capabilities.